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Posted in Industry News on Tuesday 12 December 2006 @ 10:26 am
Witness Systems acquired Amae Software to add their customer survey tools to the Impact 360 Workforce Optimization suite.
Posted in Industry News on Friday 8 December 2006 @ 10:32 am
The latest iteration of an IP-based recording engine takes security, search and usability into account.
Posted in Industry News on Friday 8 December 2006 @ 10:21 am
DMG Consulting's Quality Management / Recording Mid-Year Market Share Report reveals an unprecedented 30.1% market growth during first half of 2006.
Posted in Industry News on Friday 8 December 2006 @ 10:11 am
Call center provider to hire home-based employees in Miami, Tampa and Ft. Lauderdale to meet demand from new and existing customers.
Posted in Industry News on Thursday 7 December 2006 @ 6:13 pm
eGain's latest knowledge management suite features enhanced workflow tools.
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