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Employment Opportunities
We are a professional nationwide call center with locations in Chesapeake and Suffolk, Virginia. MAP is an employee-owned company where every employee shares in the rewards and profitability of the company.Find out more.
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Call Answering Services for Small Law Firms and Solo Practitioners
Running your own law firm is challenging, especially when you have to manage your company, serve your clients and build a successful practice all at the same time. Instead of handling the entire work load on your own, why not save time and money by outsourcing answering service solutions tailored to your specific practice?
Most legal professionals are accustomed to working long hours and often dedicate most of their time preparing for court cases and meeting with clients. However, this leaves little or no time for answering calls, scheduling appointments and handling case files—all of which are important elements in providing quality customer service for your clients.
Attorneys who work in large law firms are fortunate. They are typically provided full-time receptionists who can handle incoming calls and make appointments on their behalf. Unfortunately, legal professionals at small law firms and solo practitioners do not have this luxury and most of the time they cannot afford the costs.
Hiring a skilled receptionist can cost anywhere from $35,000 to $40,000 a year, an amount that is unjustifiable considering the current economy. If you need an experienced receptionist to handle your daily calls but cannot afford the yearly salary, outsourcing a call center company is an ideal solution. Our local answering service solutions provide you with qualified receptionists who specialize in the legal field and offer answering services tailored to specific practice requirements. These receptionists can offer customized call routing and scripting services, enabling legal professionals to make an immediate and informed response to important calls. Receptionists can also function as virtual assistants by providing basic information over the phone such as office directions, hours of operation and practice information.
MAP Communications offers skilled receptionists who are trained to answer, screen and transfer calls according to your business’ needs. Along with basic phone answering service solutions, receptionists can also schedule appointments, take messages and provide e-mail support. Give us a call to find out how we can help your business by offering quality services at affordable prices.