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Employment Opportunities
We are a professional nationwide call center with locations in Chesapeake and Suffolk, Virginia. MAP is an employee-owned company where every employee shares in the rewards and profitability of the company.Find out more.
Privacy Policy
MAP Communications takes the privacy of our customers and website visitors very seriously.View our privacy statement which outlines our online policies.
Hotline Services
It’s not just a good business decision to give employees, contractors and other people associated with your business a way to report possible ethical and criminal activity -- in many cases it’s the law. Section 301 of the federal Sarbanes-Oxley Act requires that publicly-traded companies establish procedures for the receipt, retention and treatment of employee complaints regarding accounting and audit matters. Setting up an answering service that allows people to report potential problems can be a critical component to a company’s Sarbanes-Oxley Act compliance.
Even if you are not a public company, it still makes sense to give your employees a way to anonymously report potentially costly or unethical activities. Map Communications helps both public and private companies create safety and ethics compliance hotlines that go beyond satisfying federal regulations or company policies. By establishing a call answering service dedicated to receiving tips about unsafe or unethical practices in the workplace, companies are able to deal with potentially damaging situations before they become a major issue.
Along with a virtual call center, we can provide you with a full online support system for tracking complaints. When a problem does arise, the allegations will be handled by a person who is trained in dealing with sensitive interviews and investigations. We also provide interpretive support in more than 150 languages, ensuring that your customers will be able to fully communicate their issues and report potential problems without mix-ups because of language barriers.
Problems don’t just happen during business hours, which is why our customer service solution for safety and ethics problems can be accessed 24 hours a day, seven days a week. It’s also important that employees who report issues trust that their safety and (if requested) anonymity is respected, which is why we place a strong emphasis on security and keeping confidential records confidential.
No matter what type of business you run or what size your business is, it’s important for you as a manager to know everything that is happening. Safety and ethics hotlines give you a way to find out about potential problems and act quickly to resolve them before they snowball into much larger and more difficult to control situations.