7-Day Free Trial
We would like to invite you to try the MAP Answering and Call Center Service for 7-days. Our Free Trial is designed to be a no pressure, no obligation evaluation of our services.Sign up now! It's easy.
Meet MAP
Watch Our Video
Answering Service Frequently Asked Questions (FAQ)
Below is a list of the most Frequently Asked Questions from businesses considering answering services from MAP Communications. If you have a question that is not answered here, please call our sales team at 800-627-7155, or email us at mapsales@mapcommunications.com.
Can I give out or advertise the 800 number MAP provides with the service?
Yes. You can advertise the number, call forward to the number, or both.
Yes. You can advertise the number, call forward to the number, or both.
How do your receptionists know what questions I need asked of the caller, and what information I require?
MAP services are custom designed to your individual business requirements. Our programmers will design a screen layout that will enable our receptionists to ask the right questions of the right people.
MAP services are custom designed to your individual business requirements. Our programmers will design a screen layout that will enable our receptionists to ask the right questions of the right people.
Is your website secure so that no one else can gain access to my messages?
Yes. MyMAP offers users the option to log into our 128-bit SSL encrypted website using a logon and password.
Yes. MyMAP offers users the option to log into our 128-bit SSL encrypted website using a logon and password.
Will MAP take credit card information for order taking?
Yes. Our receptionists have the ability to take credit card details for this type of call.
Yes. Our receptionists have the ability to take credit card details for this type of call.
What does "patching" mean?
Patching is when a MAP receptionist answers a call that requires transfer of the caller to the MAP subscriber's telephone. In other words, when patching is required, the receptionists will take details from the caller and then place them briefly on hold while they make contact (via phone) to the MAP subscriber. Once the subscriber has been contacted and been briefed on the details of the conversation, the MAP receptionist will then "patch" (transfer) the caller through to the subscriber. This service and procedure is often used for emergency calls, for example, when we are answering for medical practices.
Patching is when a MAP receptionist answers a call that requires transfer of the caller to the MAP subscriber's telephone. In other words, when patching is required, the receptionists will take details from the caller and then place them briefly on hold while they make contact (via phone) to the MAP subscriber. Once the subscriber has been contacted and been briefed on the details of the conversation, the MAP receptionist will then "patch" (transfer) the caller through to the subscriber. This service and procedure is often used for emergency calls, for example, when we are answering for medical practices.
Can MAP process orders for my company?
Yes. MAP's systems allow us to be able to process most orders for your customers. MAP can even interface with your company website to do this.
Yes. MAP's systems allow us to be able to process most orders for your customers. MAP can even interface with your company website to do this.
Is there a limit to how many different employees (recipients) can receive the same message?
If required, the MAP delivery system can be programmed to deliver the same message to multiple recipients at the same time. The recipients can even be using different types of devices, meaning one may receive the message on a cell phone, another on a pager, and others may simply receive the message as a notification on their email. There are no additional charges for this type of multi-dispatch. It is charged as if the message were sent to one recipient.
If required, the MAP delivery system can be programmed to deliver the same message to multiple recipients at the same time. The recipients can even be using different types of devices, meaning one may receive the message on a cell phone, another on a pager, and others may simply receive the message as a notification on their email. There are no additional charges for this type of multi-dispatch. It is charged as if the message were sent to one recipient.
Can I forward my cell phone to your service?
Yes, in fact MAP's Answering Service plans give you the ability to forward any number of business or personal line(s) to your exclusive toll free 800 number.
Yes, in fact MAP's Answering Service plans give you the ability to forward any number of business or personal line(s) to your exclusive toll free 800 number.
How many messages will my MAP voicemail system store?
Each of MAP's individual mail boxes can hold up to 100 voice messages.
Each of MAP's individual mail boxes can hold up to 100 voice messages.
Can I receive a local telephone number?
Even better, MAP will supply you with a nationwide toll free 800 number to which you can forward your phone, advertise for people to call direct, or both. If you still want a local number to keep your "local presence" in place, simply advertise your existing local number and forward that number to MAP.
Even better, MAP will supply you with a nationwide toll free 800 number to which you can forward your phone, advertise for people to call direct, or both. If you still want a local number to keep your "local presence" in place, simply advertise your existing local number and forward that number to MAP.
How long does it take to have an account activated and start service?
Depending upon the complexity of the account, usually within 24 hours.
Depending upon the complexity of the account, usually within 24 hours.
Is this a long term contract?
No. Your MAP service operates on a month to month basis with a 30 day notice to cancel. There are no early termination fees.
No. Your MAP service operates on a month to month basis with a 30 day notice to cancel. There are no early termination fees.
Can I receive messages when traveling overseas?
If your phone or pager has international (text) capabilities, you will receive your text messages from MAP. If your carrier does not offer this option, your messages will always be available to you online at MyMAP or by email.
If your phone or pager has international (text) capabilities, you will receive your text messages from MAP. If your carrier does not offer this option, your messages will always be available to you online at MyMAP or by email.
We have different "on-call" people that handle different types of calls. These people also rotate depending upon what day it is. How does MAP get the message to the correct person?
MAP's automated Roster Service eliminates the risk normally associated with answering services relaying messages to the correct on-call employee. You supply MAP with your upcoming roster schedule and we will soft code your schedule into our system to minimize the risk of human error upon dispatch. The receptionists no longer need to "look up" who's on call because the system knows at any given moment, exactly who is on call and routes the call accordingly.
MAP's automated Roster Service eliminates the risk normally associated with answering services relaying messages to the correct on-call employee. You supply MAP with your upcoming roster schedule and we will soft code your schedule into our system to minimize the risk of human error upon dispatch. The receptionists no longer need to "look up" who's on call because the system knows at any given moment, exactly who is on call and routes the call accordingly.
Can I change the "on-call" person at the last minute?
Yes. From time to time "on-call" schedules do change - that's just a reality. At anytime you can call your 800 number and advise the receptionist of the change.
Yes. From time to time "on-call" schedules do change - that's just a reality. At anytime you can call your 800 number and advise the receptionist of the change.
Does MAP offer its services nationwide?
Yes. Because of MAP's advanced technologies, it does not matter where your business is physically located.
Yes. Because of MAP's advanced technologies, it does not matter where your business is physically located.
Do you offer Inbound Customer Service and Support Services?
Depending upon the complexity of your needs, MAP Answering Service can accommodate most support services. However, for larger and more complex requirements visit our MAP Call Center website at www.MapCallCenter.com.
Depending upon the complexity of your needs, MAP Answering Service can accommodate most support services. However, for larger and more complex requirements visit our MAP Call Center website at www.MapCallCenter.com.
What are the advantages of time-based billing?
MAP service is charged on a "time used" approach. In other words you simply pay for what you use and not for what you thought you would use.
MAP service is charged on a "time used" approach. In other words you simply pay for what you use and not for what you thought you would use.
