The First HITRUST Certified Answering Service
Nestled between the hustle and bustle of Black Friday and the online frenzy that is Cyber Monday, Small Business Saturday is a relatively new – but no less exciting – shopping event. Celebrated for the first time in 2010, the day helps attract business to small and locally-owned companies. It’s an excellent annual reminder that… Read more »
There’s a lot of pride that comes with business ownership. There’s nothing quite like putting a smile on the face of your customers and feeling satisfied by a job well done. With that pride, though, comes serious responsibility. Business owners are often overwhelmed by the sheer amount of daily tasks that must be completed to… Read more »
Delivering excellent customer service is incredibly important. It’s true across industries: the better the customer experience, the more repeat customers and positive reviews. Increased customer loyalty, word-of-mouth marketing, and overall improved customer satisfaction can do wonders for a business. The very best customer experience strategy prioritizes a customer-centric mindset. Every interaction a customer has with… Read more »
Medical professionals are experts in their field of healthcare, but when it comes to running a business, many are self-taught. If you’re eager to grow your practice but aren’t sure where to begin, we can help you! Try these strategies on for size to help your doctors office or medical practice today! Share this Image… Read more »
Do you hear that? It’s your phone ringing – again. It rings during your morning meeting with clients. It rings during your lunch hour as you try to catch up on emails. It rings as you’re heading out the door for dinner with your family. Regardless of who is on the other end of the… Read more »
Customers across industries all want the same thing: to feel valued and understood. While meeting these expectations may seem simple, the reality is often far different. As humans, we often jump to conclusions in conversations, taking shortcuts to problem solve while failing to be fully present with our conversation partners. This is especially true if… Read more »
When you’re hoping to design the perfect answering service script, it can help to look to Hollywood for guidance. While movies and television shows don’t always portray the most flattering or accurate customer experiences on screen, there are often useful universal truths buried within the depiction. You need look no farther than AMC’s Better Call… Read more »
There’s nothing like the sound of a ringing telephone to signify success. Since every incoming call represents a potential new opportunity, high call volume can be incredibly exciting. Once the excitement begins to wear off, though, business owners must come to terms with a new challenge: meeting and delivering on the expectations of each and… Read more »
The old adage is true: you never get a second chance at a first impression. Even when someone is familiar enough with your organization to dial you up, that first conversation can have a lasting impact on how they perceive your business. It’s important to keep that first impression in mind when crafting the perfect… Read more »
Good communication is the backbone of every great customer experience. Whether you’re signing up for health insurance, ordering a cheeseburger, or requesting information about a new product, clear communication is key. It’s also one of the easiest ways to highlight your commitment to customer service. We all want to have our voices heard, but communication… Read more »
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As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. MAP Communications does that for me and as a small business owner, that’s worth its weight in gold.
Jeff P.