Try Our Answering Services - Free!
We would like to invite you to try the MAP Answering and Call Center Service for 7-days. Our Free Trial is designed to be a no pressure, no obligation evaluation of our services.Sign-up now! It's easy.
Employment Opportunities
We are a professional nationwide call center with locations in Chesapeake and Suffolk, Virginia. MAP is an employee-owned company where every employee shares in the rewards and profitability of the company.Find out more.
Privacy Policy
MAP Communications takes the privacy of our customers and website visitors very seriously.View our privacy statement which outlines our online policies.
Outsourcing call centers to meet seasonal demands
The holidays are just around the corner, which means an increase in inbound calls and sales for retail companies. Instead of spending the time and money to hire additional staff, many companies are turning to answering service solutions to process the influx of inbound calls during the holiday season.
Call center solutions allow retailers to staff up and down to meet changes in seasonal demand, as well as adapt to the many other unexpected changes that may take place. For example, Map Communications can handle your overflow inbound calls whether you generate 20,000 calls per day or 20 calls per week. In addition to overflow customer support services, Map Communications offers call center consulting, gathering data and providing data and trend analysis.
As a nationwide answering service company, Map Communications offers four world-class centers featuring an internally developed operational call handling platform called ECHO Software. This software platform was created by MAP so that clients do not have to depend on software vendors for account driven enhancements. ECHO is a dependable handling application that aids agents through every step of the call and has room for changes and enhancements when required.
Many companies use call center solutions to speed customer service and improve overall operations. If you’re either experiencing or expecting a significant increase in calls this holiday season, Map Communications can handle the extra workload for you. Whether you need a live answering service to take messages after-hours or a call center to handle overflow calls, MAP has the tools and resources you need to thrive this holiday season.