Try Our Answering Services - Free!

We would like to invite you to try the MAP Answering and Call Center Service for 7-days. Our Free Trial is designed to be a no pressure, no obligation evaluation of our services.
Sign-up now! It's easy.

Employment Opportunities

We are a professional nationwide call center with locations in Chesapeake and Suffolk, Virginia. MAP is an employee-owned company where every employee shares in the rewards and profitability of the company.
Find out more.

Privacy Policy

MAP Communications takes the privacy of our customers and website visitors very seriously.
View our privacy statement which outlines our online policies.

How to manage your outsourced call center solution

Making a decision to outsource is only a small part of the process of using a customer service solution. In order to be a truly effective solution, business owners must implement safeguards in order to keep their relationship with their outsourced call centers productive. Here are a few tips on how to maintain a strong client/vendor relationship:

Assign an in-house project manager to monitor your call center. Make sure they are empowered to make tough decisions on their own, and have the experience and training to understand what you want out of your doctor’s answering service or call center.

Make sure you or your designated manager is in contact with the contracted call center on a daily basis. Even if it’s just a brief phone call or email, it’s good to stay on top of the situation and let the vendor know that you are going to be keeping tabs on them.

Be mindful of the turnover rate at the company. If you are using a physician’s answering service with new employees constantly rotating in and out, you will have to spend more time retraining them to meet your specific needs and perhaps not get consistent results. Reputable outsourcing companies should be able to provide you with some form of HR records.

Remember that this is your account and you have full control over it. This means that the outsourcer should have a way to inform you before they make mission-critical decisions. Also, you should have the option of which employees to assign to your account and not leave that solely in the vendor’s hands.

These are just a few tips for successfully maintaining a strong relationship with outsourced call centers. The most important thing to keep in mind is that they work for you – not the other way around. In order to get the most out of the money you are spending on an outsourced customer service solution, you need to be prepared to stay on top of your vendor and demand results.