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Employment Opportunities
We are a professional nationwide call center with locations in Chesapeake and Suffolk, Virginia. MAP is an employee-owned company where every employee shares in the rewards and profitability of the company.Find out more.
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Outsourced Call Centers for the Property Management Industry
The main goal of every property management company is to keep properties competently managed, fully occupied and properly maintained. However, property management companies often deal with unique problems and challenges that require immediate attention such as serious maintenance issues, collecting overdue rent and handling tenant complaints. This is why is important for a property management office to employ professional answering service representatives to answer and dispatch incoming calls.
Whether your company specializes in management of condominiums, apartment buildings or single-family homes, quality customer service starts with a full-service call center. MAP Communications offers answering services for the property management industry with services such as customized call routing and scripting based upon business requirements. Our system ensures that needs are met and problems are solved through the ability to track messages until confirmed by an on-call staff member. A trained agent acting as a virtual receptionist can address the needs and concerns of each caller, resulting in fewer call backs and faster response times for emergency situations.
If your company strives to provide clients with the highest level of management, MAP Communications can help. We can process and route calls according to business requirements by offering customizable services and a web call center, enabling the appropriate staff member to make an immediate and informed response to tenant and owner calls. For more information about our services, please contact us today.