Sales
888-252-6555

Customer Service 800-627-0114


About Us

We are a motivated and result-driven team of employee-owners.

About MAP Communications


We’re U.S. based and employee-owned so each and every MAP employee is financially vested in your success. We have the most experienced and compassionate team of receptionists and managers in the answering service and call center industry and we have our own in-house software and development team, which translates into maximum redundancy and greater flexibility in the services and features we can create for our customers on the fly.

How did we create a leading virtual receptionist and live 24 hour answering service to help support your business with sales, service calls and more? How did we create multiple call centers that seamlessly integrate with your systems and processes to provide more detailed, thoughtful and even more compassionate responses to your caller’s questions? By becoming very good listeners. Whether it’s a whistleblower hotline service, online answering service, call for a contractor or acting as a call center for a Fortune 500 company, we’re dialed in on every level. And it’s what sets MAP apart from the rest of the answering service and call center industry. When our busy small business customers tell us how important a missed call is, we hear them. When colleges and universities tell us they need an integrated partner to help field enrollment, program or financial aid questions, we’re all ears. When B&B owners ask for help with check in and reservations, we don’t miss a beat. And when government contractors turn to us for assistance with sensitive data, they have our full attention as well.


Why choose MAP?

Fastest pick-up times in the industry
Professional and courteous receptionists
Specialized call screening
Emergency response specialists
Your own nationwide 800 number
Voicemail and IVR services also available
Proprietary software and in-house IT Dept
Custom account and software design
Dynamic online account access
Interface with your company website
Advanced on-call roster services
Online account analytics




Online Account Analytics

Monitor call answering activity in real-time
Track call volume by day and month
Diagnostic detailed reporting
Review and measure response times
Evaluate call volume by department or profit center


24/7 Online-Anytime

Telephone Answering Service and Call Center Tools


Sales
888-252-6555